Shipping policy

Thank you for choosing etkqx.com. Below is our official shipping policy covering shipping areas, delivery time, fees, order tracking and related rules for all orders.

1. Shipping Coverage

We provide worldwide shipping to most countries and regions globally. For remote areas, additional surcharges or delivery restrictions may apply, which will be displayed during checkout.

2. Shipping Processing Time

All orders will be processed and dispatched within 3–5 business days after successful payment. Orders placed on weekends or public holidays will be arranged on the next working day.

3. Delivery Time

Delivery time varies by destination and logistics conditions:

Standard Shipping: 7 – 15 business days
Expedited Shipping: 3 – 7 business days (optional extra service)

Note: Delivery delays may occur due to customs inspection, bad weather or local postal issues, which are beyond our control.

4. Shipping Fees

Shipping cost is calculated based on product weight, package size and delivery destination, and will be clearly shown before you confirm payment.

Free shipping promotions will be marked on related product pages or activity banners.
Combined orders share one shipping fee; separate orders will be charged respectively.

5. Order Tracking

Once your package is shipped, you will receive an email containing the tracking number and tracking link. You can check the real-time delivery status online at any time. Please keep the tracking information properly.

6. Customs & Duties

International shipments may be subject to import taxes, customs duties and clearance fees imposed by the destination country.
All related charges are the buyer's responsibility. We will not take care of these fees or reimburse relevant costs.

7. Address Requirements

Please fill in your complete and accurate shipping address, including recipient name, detailed address, postal code and valid contact number. We are not liable for non-delivery or loss caused by incorrect or incomplete address information.

8. Lost or Damaged Packages

If your package is lost or severely damaged upon arrival, please take photos as evidence and contact our customer service with your order number and tracking number within 48 hours after receiving the package.
We will verify the situation and offer a reasonable solution as soon as possible.